TURUK MDM / Support
Employee tickets in your MDM console
Receive Companion requests, check device information and update the status as you resolve each issue.
Tickets with device information
Check the employee's device before working on the request.
Connect to office Wi-Fi
- Assigned device
- MacBook Pro 14
- Group
- Design
- Priority
- Normal
Preview only. No real device is modified.
Preview only. No real device is modified.
Example workflow
Resolve a work Wi-Fi request
Read the request, find the employee’s device and check its settings and information in the console. Test the connection with the employee, then update the request status.
Practical questions
Can I view an employee’s iPhone or iPad screen?
The employee starts broadcasting through Companion and approves the system prompt. The MDM administrator sees the screen and explains the next steps. This provides viewing, not remote tap control.
How does a Mac connection work?
The administrator connects from a Mac using system Screen Sharing and the device’s address on a local network or VPN. The console can send commands to enable or disable Remote Management. This is not a browser connection; access permissions on the managed Mac need to be checked separately.
What information should an employee include?
A short description, the affected device, when the issue started and any visible error message help the team investigate. Passwords and other secrets should not be included.